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TENS Rental Terms & Conditions

TENS Hire - Terms & Conditions

The customer should check the contents of the hire pack upon receipt and familiarise herself with the TENS unit and the instructions. The customer must advise us of any problems whatsoever immediately. accepts no responsibility where the customer fails to do so and renders it impossible for to take any corrective action.

Cancellation of the agreement

Should you change your mind, you have 7 days to cancel your hire agreement and return the unit to us unused. On receipt we shall issue a refund of the value paid minus a 10 administration fee. Beyond this, non-use of the hired TENS unit is entirely at the discretion of the customer and no refund will apply.


The Elle and Neurotrac TENS Machines should only be used in accordance with the instructions provided and only by the customer named on the original order.

The effectiveness of the TENS in your labour is not guaranteed.

The Elle and Neurotrac TENS Machines must NOT be used by anyone fitted with a cardiac pacemaker, who has a heart disease or suffers from epilepsy.

The Elle and Neurotrac TENS Machines must not be used until the pregnancy has reached 37 weeks gestation.

Return of the unit

When you have finished with the TENs machine, please discard the electrode pads but not the lead wires and return it to us in the enclosed grey returns pouch.

When returning the TENS unit please obtain a certificate of postage. In the event that the TENS is not received back, the certificate of postage must be produced. Failure to do so renders the customer liable for the full retail value of the TENS unit.

Non- return of the unit

Failure to return your TENS machine by the end of the hire period may result in the customer being charged 5 for every week over and above the hire period until the TENS unit is returned. If the unit is not returned for any reason the customer will be charged the retail price of the unit.

Condition of the unit

All TENS units are fully tested prior to dispatch. However, the liability of the Elle and Neurotrac TENS Machines shall not exceed the hire charge.

In the event of damage to, or loss of the TENS unit by the customer, the full retail value less the hire charge is payable to by the customer.

Delivery InformationNHS Purchase Orders Welcome

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“I just wanted to say thank you as the service has been faultless and I will definitely use hi-baby again in the future and recommend you to my friends and family.”

R Needham, Leicester

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